Archive for the ‘Small Business’ Category

Positive Development in Effort to Protect Yellow Pages Delivery in San Francisco

Monday, August 20, 2012

Last week, the U.S. 9th Circuit Court of Appeals issued an order related to our lawsuit against the City of San Francisco to overturn its controversial new law, which effectively bans the distribution of Yellow Pages.

The federal appeals court summarily reversed a decision of the lower U.S. District Court in San Francisco that had denied the Local Search Association’s request for a preliminary injunction against San Francisco’s Yellow Pages ordinance.

The Local Search Association had asked the U.S. District Court to halt the implementation of San Francisco’s ordinance until Yellow Pages’ publishers concerns could be heard. However, because the City of San Francisco committed to not enforce its ordinance until the U.S. Court of Appeals ruled on the Local Search Association’s appeal in the Seattle case, the U.S. District Court refused to grant an injunction against the San Francisco ordinance.

The Court of Appeals’ order means that the lower court is now required to decide whether the San Francisco ordinance likely violates the First Amendment rights of Yellow Pages publishers without waiting for a decision in the Seattle case – which is expected any day.

We continue to look forward to what we anticipate will be positive outcomes in both San Francisco and Seattle. As we’ve said previously, our advertisers in these markets depend on Yellow Pages advertising to generate business, and residents rely on phone directories to help them find and shop from local businesses. Yellow Pages publishers need decisions in both the San Francisco and Seattle cases in order to do their jobs of supporting local businesses, as well as their own employees.

While the cases in San Francisco and Seattle continue, we are successfully working with numerous municipalities to address concerns about Yellow Pages distribution by highlighting the benefits of our sustainability programs. In California alone, we’ve recently partnered with legislators in Fremont, Cupertino, Morgan Hill, San Leandro, Alameda and Hayward to raise awareness about our consumer choice website, www.YellowPagesOptOut.com. We continue to believe that our programs achieve better outcomes than legislation that limits Yellow Pages delivery, which inhibits the ability of local businesses and consumers to find one another.

Check out BIA/Kelsey’s SMB Digital Marketing 2012 Conference – September 17-19, Chicago

Tuesday, August 14, 2012

Next month in Chicago, BIA/Kelsey will be hosting its annual conference for innovators, influencers, and investors in the digital marketing space. The SMB Digital Marketing 2012 conference will focus on small and medium sized businesses’ increased investment in digital marketing and their greater appetite for ROI-based strategies.

Leaders from local search and social media will be discussing what the changing landscape means for firms in those spaces.

Head over to BIA/Kelsey for a full agenda and list of speakers.

 

SMB Digital Marketing 2012
September 17 – 19, 2012
Chicago
Hyatt Regency McCormick Place

 

I’ll be there and will be blogging from the event, hope you’ll be joining the Local Search team in Chicago!

Will the New Yahoo CEO Focus on Local Businesses?

Tuesday, August 14, 2012

In my Local Search column on Search Engine Land this month, I discuss Yahoo’s recent appointment of Marissa Mayer as its new president and CEO, and the opportunities that presents for local businesses should she decide to focus on reinventing the company’s once dominant local search platform, Yahoo! Local.

Mayer, who previously served as the Google executive in charge of local, maps and location services, lives and breathes local. She is also an expert in creating innovative user experiences in the space. I argue that if Mayer makes local a priority at Google – which still commands one of the largest audiences on the Web with 700 million monthly users – that local businesses will have yet another platform to actively consider for local advertising.

In my piece, I overview what Yahoo! Local looks like today and provide some thoughts on where Mayer might take the platform next. Click here to reach the full column.

vSplash’s BuzzBoard: Connected On the Go

Thursday, August 2, 2012

 

A few weeks ago I wrote about the vSplash team’s new sales tool, “BuzzBoard,” which will prove incredibly valuable for sales reps, changing the way they prep for sales calls. We thought it was worth sharing a few more highlights we didn’t get to feature in our last post.

Mapping

BuzzBoard actually has the ability to map each sales call for outside reps to better keep track. The mapping tool offers the option of sorting by geography, revenue opportunity, favorites and analytical score.

Multimedia

For the outside rep, the BuzzBoard tool provides the option of using the tablet’s video, picture and audio capabilities. For instance, the audio recording tool can be used to interview local businesses about their marketing needs and expectations, eliminating the need to take written notes and assuring the most accurate information.

Using the video and picture capability offers the option of taking moving or still images of the customer’s location. Content that can then be used for upgrading or building the business’ website and other digital presence.

BuzzBoard Audit

Another great feature is the ability to audit a business’ website “on the fly.” Using BuzzBoard, a sales consultant can input a few pieces of data – name, address, URL – and within a few minutes BuzzBoard generates an on-the-go audit.

Imagine a sales consultant or rep seeing a new business in the market and being able to generate a web audit within minutes – allowing the them to walk in informed and ahead of the curve.

Some of our members are engaging with vSplash to begin market trials with the BuzzBoard tool and we’ve heard they’re pretty impressed. We’re keeping an eye on this new product as trials move forward.

To check out more on BuzzBoard go to www.vsplash.com/platforms-and-tools/buzzboard.

Study: Local Advertisers Find More Cost-Per-Call Value with YP Local Ad Network

Thursday, August 2, 2012

Small businesses in the U.S. can more cost effectively generate calls through an ad on the YP Local Ad Network compared to Google AdWords, according to a new study of the local online ad buys of 62 small businesses across the country by independent research firm Altman Vilandrie & Company.

The study showed that local businesses spend nearly twice as much in advertising dollars to generate one call through Google AdWords than YP’s network: Google AdWords ads maintain an average cost-per-call of $88 while YP ads have an average cost-per-call of $46. Additionally, of the 56 small businesses receiving calls from both YP and Google ads, 77% realized better value (lower cost-per call) from YP ads.

“While there are a variety of other factors that small businesses need to consider before developing a local advertising strategy, the study shows a clear potential for better value by including YP ads in an overall campaign,” said Altman Vilandrie & Company Director Jonathan Hurd.

For more information and to read the full study, visit www.altmanvilandrie.com/local-ad-study.

PinDot Media: Yellow Pages Remains Competitive

Friday, July 6, 2012

Check out this video from PinDot Media, a marketing agency, on print Yellow Pages’ continued competitiveness as a local advertising tool. PinDot stresses the importance of a holistic, multi-platform approach that includes print Yellow Pages in order to receive maximum impact.

Also be sure to watch out for a brief history on how phonebooks got their yellow color back in 1883!

 

Yodle Adds Mobile to its Small Business Offerings

Thursday, July 5, 2012

Yodle, the local search company that helps small businesses strengthen their marketing efforts through SEO and online advertising, recently announced an expansion of mobile capabilities for their core product offerings.

Yodle’s customers will now have increased optimization for mobile search with reach expanded to 95% of all mobile browser search platforms. Additionally, Yodle’s ad bidding technology – ClickRank – will optimize an appropriate combination of ad placements across both mobile and desktop for each advertiser.

Louis Gagnon, chief product and marketing officer at Yodle, said: “Research shows that mobile search is expected to exceed desktop search for local information in the next three years. Small businesses simply cannot afford to ignore the importance of leveraging mobile as a marketing channel but it is a complex exercise for them to undertake cost-effectively, which is why we see mobile channel optimization as a core feature of our marketing and technology platform.”

Yodle’s bolder move into mobile is another indication that local businesses must have the broadest possible advertising mix to reach their target audiences.

Repair.com Takes Finding Local Service One Step Further for Ready-to-Buy Customers

Thursday, June 14, 2012

A major trend in our industry today is creating consumer experiences that move beyond providing simple local business information to offering consumers a richer local search experience. In recent months, we’ve shared examples of local search providers that have added things like menu search options for restaurant searchers and social search features to drive more targeted and tailored search results.

Repair.com recently announced a new feature that allows customers to not only find maintenance solutions for household appliances, but also to schedule repair appointments directly on the site. “Customers can go online to make dinner reservations or schedule an appointment with a doctor,” said Chris Spanos, General Manager for Repair.com. “It should be just as simple to schedule an appointment to repair a TV or appliance.”

The appointment scheduler allows customers to find local repairmen in their area, view user-generated reviews and ratings, and compare appointment schedules to find the service provider that best fits their schedule, budget and other needs.

Repair.com’s new feature is a great example of how local search providers are innovating the ways in which ready-to-purchase customers take the next step in their purchasing decisions.

Apple Announces New Maps Feature, Taking on Google

Thursday, June 14, 2012

Apple made international headlines this week with the announcement of its own mobile Maps service, taking on Google’s dominating Google Maps feature.

The service, which will launch as part of Apple’s iOS 6 upgrade this fall, represents Apple’s efforts to keep users within its ecosystem as its iPhone – which currently comes preloaded with Google Maps – rivals Google’s Android devices. The result of years of development, Apple’s Maps feature will replace Google Maps on the iPhone and iPad. The change represents a major blow to Google, which receives about half of its maps traffic from Apple mobile devices.

Apple’s new mapping service creates an entirely new platform for local businesses, many of which are listed on Google Maps. Apple is already integrating information from about 100 million businesses into its mapping service and relying on Yelp for reviews and ratings, according to PCWorld.com. Apple’s announcement comes just weeks after Google transitioned its Places business listings service to Google+ Local.

The new Apple maps service will provide users with 3D images of cities called “Flyover,” along with real-time traffic updates and turn-by-turn navigation, according to Reuters. In fact, iPhone and iPad users will be able to consult Siri to ask for directions.

We’ll keep our eye on this major development and its impact on the mobile local search space.

Yellow Medya Turkey Teams Up with TomTom Places

Monday, June 11, 2012

Yellow Medya is once again putting its huge database of Turkish local businesses to work in a new venture with TomTom, one of the world’s leading producers of in-car location and navigation products.

The partnership is set to support TomTom Places, which helps drivers and searchers find stores, companies, products, and brands in their area via their in-car GPS devices, as well as online and mobile offerings.

As part of the deal, Yellow Medya will provide TomTom with its entire database of business listings as well as other rich content such as logos, photos, company profiles, business hours and forms of payment accepted. This business information will be combined with information about tourist attractions and other historical points of interest for searchers on the go in Turkey.

“In the past 4 years we have invested over $10 million dollars in building the Yellow Medya business listing database and we will continue to invest in growing, updating and maintaining this company asset,” said Trevor Nadeau, managing director of Yellow Medya. “TomTom’s leadership role in the world’s In-Car, PND and Mobile Application navigation verticals, clearly allows us to help businesses get found more often, which means more satisfied navigation users and more sales for business owners in Turkey.”

Yellow Medya’s vast database of more than 750,000 Turkish businesses has garnered a lot of attention in the local search space recently because of similar partnerships with Google and Trip Advisor. The company is a prime example of how traditional companies are quickly evolving to better service consumers searching for local businesses online and on mobile.

NFIB to New York Legislature: Yellow Pages Vital To Small Businesses

Thursday, June 7, 2012

This week, the New York chapter of the National Federation of Independent Business – a leading small business advocacy organization – asked the New York State’s Assembly and Senate Environmental Conservation Committees to defeat a bill that would regulate the delivery of Yellow Pages to state residents.

In a communication sent to elected officials, the NFIB said that, “Yellow Pages have been and continue to be of vital importance to small business owners,” and that the legislation “ignores the simple fact that millions of consumers utilize print directories and implements onerous distribution requirements and penalties that will hinder any effort for distribution by publishers.” Read the full communication here.

As we’ve discussed here on the blog, the Yellow Pages industry has been working directly with state and local municipalities across the country to build greater awareness of the continued value of print Yellow Pages, promote recycling and environment programs, and raise visibility for the industry’s national opt-out website at www.YellowPagesOptOut.com.

Our experience is that when elected officials and interest groups learn more about the vital role we play connecting local businesses and residents in their community – as well as the comprehensive approach we’ve taken to sustainability and consumer choice – they support our work and often want to partner with us to address concerns about Yellow Pages delivery. In California alone, several city leaders have expressed support for our industry’s approach.

We will continue reaching out to New York State lawmakers about how we can achieve our mutual objectives together in ways that ensure the continued viability of small businesses through Yellow Pages advertising.

Yell Strengthens Digital Offerings with Acquisition of Moonfruit

Wednesday, May 23, 2012

Last week, UK-based Yell Group announced its acquisition of Moonfruit, a free website and online shop builder for local businesses.

Moonfruit’s intuitive, do-it-yourself platform has helped build nearly five million websites and more than 230,000 online shops for local businesses in 160 countries. Mootfruit allows users to choose from among a number of blogger-style templates to build websites that fit their brand’s style and target customer. The platform also offers business owners a holistic approach by providing mobile and social capabilities all in one place. Each website created via Moonfruit can be mobile-friendly enabled, and website owners can update Facebook content directly through the Moonfruit platform.

Yell’s acquisition of Moonfruit puts the company in a stronger position in the local business community by increasing its already powerful array of digital services. Yell CEO Mike Pocock said, “We believe there are significant strategic, cultural and operating synergies between Yell and Moonfruit. The addition of Moonfruit’s services and team helps us provide competitive advantage to our global SME customers in connecting with consumers through digital, mobile and social.”

Check out Moonfruit’s offerings at www.moonfruit.com and find the products and services you’re looking for on one of the nearly five million websites hosted on the platform.

Trevor Nadeau: ‘Build It and They Will Come.’ Yellow Medya – Turkey’s POI Powerhouse

Tuesday, May 22, 2012

We’re pleased to invite Trevor Nadeau, managing director of Turkey-based Yellow Medya (formerly Turkey Yellow Pages), to guest blog on Local Search Insider. Since joining Yellow Medya in 2008, Trevor and his team have transformed the company from a traditional Yellow Pages publisher into one of Turkey’s most dynamic local search media agencies. Read Trevor’s post below to learn more about the leading role Yellow Medya in playing in Turkey’s local search space.

I am very excited about the future of our Yellow Medya business here in Turkey. Let me tell you why….

A couple of years ago at the board of directors meeting of Turkey Yellow Pages, I told the board members that there was no longer an appetite for our Yellow Pages offerings in Turkey and we needed to re-invent and re-engineer our business offering for the fast paced digital economy in Turkey. As a relatively young Yellow Pages publisher in a very unique market – a market that has already seen a number of Yellow Pages and directory publishers come and go in the past 20 years – we knew that the momentum was already in Google’s favor for online search and it made no sense for us to compete with them, so we had to identify a “need” in the Turkish marketplace and leverage it to the max.

We have all heard the saying “Content Is King.” It was in this saying where we found our marketplace “need” in Turkey. With the board’s support we made the strategic decision that Turkey Yellow Pages would create, grow and maintain the most accurate, up-to-date categorized and geo-coded business listing database Turkey has ever seen. This business listing database asset has now formed the foundation for our success in establishing key strategic partnerships both locally and globally. It has also enabled us to introduce new products that have transcended traditional Yellow Pages offerings.  Today, we are the “one and only destination” for business owners to come to in order to have their businesses found on virtually every possible local search platform in Turkey and the world. Our business has changed so much that we even changed our name from Turkey Yellow Pages to Yellow Medya (“Medya” is the Turkish word for “media”). We have become a local search media agency in reality.

As Yellow Pages publishers, we all have a particular expertise in business listing compilation and cleansing. I might venture to say that in emerging markets and less mature markets, Yellow Pages publishers by necessity are forced to hone their business listing compilation skills even more so.  Often there is not a reliable “telecom” database to serve as the source for business listing data or if there is a telecom DB available it is usually in pretty bad shape. I talk from real experience.

And herein lies what I feel is one of our industry’s strongest yet maybe least leveraged assets: the high quality local business listing database. In Turkey’s for example, the market has never seen a quality local search business listing database. None of the previous Yellow Pages or directory publishers in Turkey had ever taken the time nor invested the money required to create a great business listing database for local search. We at Yellow Medya recognized that by leveraging our existing expertise in local search business listing compilation, our purpose built database applications, and our expanding data compilation team, we could quickly became the owner of the best business listing database Turkey had ever seen.

“Build it and they will come.” A good line from a great movie and so very true when it comes to a quality business listing database.

Even though our Yellow.com.tr website is one of the busiest local search websites in Turkey, it is still a Google world here. That is okay though, because Yellow Medya is in most cases the company that is giving those business listings to Google through our business listing partnership agreement. We also now provide our business listings to Yandex, Nokia Location & Commerce (formerly NAVTEQ), TomTom, TripAdvisor, Foursquare, and countless other platforms through various APIs. All of these partnerships are a result of our focus on ensuring that Yellow Medya possesses the best business listing database available in Turkey today.

We have also found fantastic new ways to repurpose all the great rich business listing content we collect for our database into over 25 different local search advertising products. We have created phenomenal new opportunities for our business through these partnerships, not only with small businesses but now brand owners are knocking on our door in order to ensure Yellow Medya can make sure we get all their brand points of sale in the market discoverable on all the SoLoMo related local search platforms.

With SoLoMo marketing activities becoming so important for brands and small businesses alike, it is absolutely essential that a business listing be accurately named, addressed, geo-coded, categorized and brand associated.

Yellow Pages and directory publishers around the world should realize they are sitting on a priceless asset. Take a look at your database and enhance each and every business listing with an accurate geo-code, a full and complete address including suite and floor number as well as nearby landmarks. Get store operating hours and forms of payment accepted while you are at it. Get some or all of the brand names each business carries and you are on your way. You will have built something the SoLoMo platforms of the world desperately need – quality location based business listing content.

Now here is the kicker. Once your database is that good and your company becomes the data supplier to all the local search and map platforms in your market, major brand owners and SMBs will be paying you to add their points of sale to your database. This phenomenon now transforms your data compilation department from a cost center to a profit center. And to put icing on the cake, by growing and maintaining the database quality in your market, there is no chance your content licensing partners will ever leave you.

Build it and they will come. They are in Turkey. They will in your market.