Lately, I’ve noticed that my conversations with sales leaders and practitioners in the local media space have taken on a new theme. A last frontier if you will. And what is that frontier? It is the sales call itself.
Many media organizations have already transformed their sales structures with the addition of client support specialists to attend to the “24/7” optimization opportunities inherent with new media. They have tested digital only versus traditional sellers. Many have transformed their tool set by giving sellers i-pads pre-loaded with value presentations and collateral. And most have transformed their sales forecasting and productivity management by implementing CRM systems. Now attention is turning to the final frontier – the conversation between buyer and seller and how it is in need of a transformation all its’ own.
Kimberly Senior, Executive Director, is driving such a transformation at AT&T Business Solutions, which is producing improved sales results and customer relationships.
We have invited Kimberly to our conference in April to share her evolving story. AT&T Business Solutions might seem like an odd choice at a local media conference but their story is relevant and their success is keenly measured to assure an outstanding ROI.
AT&T Business Solutions has seen the same technological disruption in their landline business as media companies have seen in theirs. Like media companies, they are also experiencing an increasing number of new and traditional competitors creating what appears to be a commoditization of the marketplace. But perhaps most importantly the majority of customers that AT&T Business Solutions calls on is exactly the same customer local media companies speak to each day – the SMB community – and they are responding to the new conversations.
Don’t miss the opportunity to hear Kimberly speak about AT&T’s success at our Search Starts Hear Conference at Planet Hollywood in Las Vegas, April 13-16.